Since September 12th, 2001, the airline industry has had to make some major changes. One of the first things on the list of changes was security. Also, around this same time was when companies were really starting to use the internet, not just for emailing and recording data, but for actual use in controlling ticket prices on a daily basis. After these changes took place, the industry started looking into new technology for their aircraft, since ticket prices increased. Finally, the latest issue in the airline industry is adding additional fees to ticket prices for items that were once free. According to a study done involving a Miami port shuttle service, this particular Miami limousine rentals service has seen a major change in the types of people who fly and the complaints they have since people who drive these vehicles are usually the first to hear about any issues their clients have had with their air travel. Listed below is a more detailed list about the different changes that have occurred in the airline industry since September 12th, 2001:
1. Security is much different than it was even just fifteen years ago. After September 11th, people were no longer allowed to wait directly outside the gate where their loved ones were arriving. Also, people must now take off their shoes for examination before a flight and all clients are subject to random searches.
2. The late 1990′s was when companies had just begun to use the internet for simple tasks like emailing and keeping records. The early 2000′s was when the airline industry, along with other companies, began using the internet to their advantage. Now and beginning back then, people who work with the airline companies can keep a daily track of how many individuals are buying seats on what flights. This means airline companies can raise or lower the price of the seats on the flight, depending on demand, on a daily basis.
3. Because ticket prices were changing, the airlines started to focus on how they could retain their customers. Airlines decided they could do this by offering good entertainment. Instead of the mini screens that used to play maybe one or two movies that not everyone liked, there are individual screens on the back of every seat. There is also a large selection of games, movies, music and even television shows from which people can choose.
4. Finally, in order to keep up with the cost increase in oil and to keep themselves from bankruptcy, airlines are now charging people for their luggage on domestic flights. Some are even charging for the once free pillow and blanket.
Over the past nine years, the airline industry has had to undergo some major changes in the way they do business. A lot of the changes have not been great for the consumer. It will certainly be interesting to see what happens to the industry in the next few years as oil prices continue to rise and as people get more and more irritated with the rising costs of tickets and additional fees.